All 49 Bank Branches Where You Can Get a Smart ID in South Africa (2026)
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The number of bank branches offering Smart ID services in South Africa jumped from 32 to 49 in March 2026, following the official launch of the Department of Home Affairs’ expanded Digital Partnership programme with Capitec and Standard Bank.
This page lists every participating branch, what service model they use, whether you need to book in advance, and whether they offer passports.
Two Models — Know the Difference Before You Go
Not all branches work the same way. There are two distinct models operating side by side:
eHomeAffairs (original model — since 2016)
- Online booking required via services.dha.gov.za
- Home Affairs officials stationed inside the branch
- Offers both Smart ID cards and passports
- Open to all South Africans regardless of which bank they use
- Supported by: Absa, FNB, Nedbank, Investec, Discovery Bank, and Standard Bank (9 pilot branches)
Digital Partnership (new model — launched March 2026)
- No booking required — walk in during branch trading hours
- Bank’s own staff process applications via API connection to Home Affairs systems
- Currently offers Smart ID cards only (passports coming later)
- 5–10 minutes per application
- Supported by: Capitec (open to all) and Standard Bank new branches (currently Standard Bank clients only)
All 49 Branches by Province
Gauteng — 24 branches
| Bank | Branch | Address | Contact | Booking | Passports |
|---|---|---|---|---|---|
| Absa | Centurion Lifestyle Centre | Shop 36 c/o Lenchen and Old Johannesburg Road, Centurion Lifestyle Centre, Centurion | 066 460 0356 | Booking required | Yes |
| Absa | Towers | Cnr Commissioner And Troye Streets, Johannesburg | 011 350 4111 | Booking required | Yes |
| Absa | Key West | Shop 80, Key West Shopping Centre, cnr Paardekraal Drive and Viljoen Street, Krugersdorp | 079 900 6457 | Booking required | Yes |
| Absa | Sandton | Cnr Rivonia Road and 5th Street, Sandton | 066 290 3314 | Booking required | Yes |
| Capitec | Eyethu Mall Orange Farm | Shop L15, Eyethu Orange Farm Mall, Link Rd, Orange Farm, 1805 | 0860 102 043 | Walk-in | No |
| Capitec | Sandton City | 83 Rivonia Road, Sandhurst, Sandton, 2196 | 011 326 7462 | Walk-in | No |
| Discovery Bank | Head Office | 1 Discovery Place, c/o Rivonia Road and Katherine Street, Sandton | 0860 998 877 | Booking required | Yes |
| FNB | Centurion Lifestyle Centre | Cnr Lenchen and Old Johannesburg Rd, Centurion Lifestyle Centre, Centurion | 066 460 0530 / 012 653 2661 | Booking required | Yes |
| FNB | Lynnwood | Shop L04 Upper-level, Cnr Simon Vermooten & Lynnwood Rd, Equestria, Pretoria | 066 460 0130 | Booking required | Yes |
| FNB | Merchant Place | 4 Merchant Place, c/o Rivonia and Freedman Dr, Sandton | 066 290 3307 | Booking required | Yes |
| FNB | Glen Shopping Centre | Shop U2, The Glen Shopping Centre, Glenvista | 061 495 4441 | Booking required | Yes |
| FNB | Krugersdorp President Square | Shop 4, Market St, President St, Paardeplaats, Krugersdorp, 1739 | 087 345 3290 | Booking required | Yes |
| Investec | Sandown | 100 Grayston Dr, Sandown, Sandton | 011 286 7000 | Booking required | Yes |
| Nedbank | Arcadia | Shop 25, Nedbank Plaza, Beatrix Street, Arcadia | 066 460 0122 | Booking required | Yes |
| Nedbank | Constantia Kloof | 16 Constantia Boulevard, Constantia Kloof, Roodepoort | 011 639 4208 | Booking required | Yes |
| Nedbank | Lakeview Office Park | 1st Floor, Lakeview Campus, Lakeview Office Park, 16 Constantia Blvd, Constantia Kloof, Roodepoort, 1709 | 080 055 5111 | Booking required | Yes |
| Nedbank | Rivonia | 135 Rivonia Road, Sandown, Sandton | 066 290 3257 | Booking required | Yes |
| Standard Bank | Centurion | Cnr Lenchen and Old Johannesburg Rd, Centurion Lifestyle Centre | 012 671 4042 | Booking required | Yes |
| Standard Bank | Killarney Mall | Killarney Mall, Riviera Rd, Killarney, Johannesburg | 011 486 0002 | Booking required | Yes |
| Standard Bank | Jubilee Mall | Banking Hall 4, Ground Level, Victoria Wharfside Shopping Centre | 011 351 7814 | Booking required | Yes |
| Standard Bank | Maponya Mall ⭐ | Shop 86, Maponya Mall, Chris Hani Rd, Klipspruit, Soweto, 1809 | 086 010 1341 | Walk-in | No |
| Standard Bank | Rosebank ⭐ | 50 Bath Ave, Rosebank, Johannesburg, 2196 | 086 010 1341 | Walk-in | No |
| Standard Bank | Simmonds Street | 5 Simmonds St, Selby, Johannesburg | 011 631 1624 | Booking required | Yes |
| Standard Bank | Westgate ⭐ | Shop 160, Entrance 3, Westgate Shopping Centre, 22 Douglas St, Horizon View, Roodepoort, 1724 | 086 010 1341 | Walk-in | No |
Western Cape — 12 branches
| Bank | Branch | Address | Contact | Booking | Passports |
|---|---|---|---|---|---|
| Absa | Stellenbosch | Oude Bloemhof Building, Cnr Plein And Ryneveld Streets, Stellenbosch | 021 809 2311 | Booking required | Yes |
| Capitec | V&A Waterfront ⭐ | V&A Waterfront, Cape Town | 087 563 6270 | Walk-in | No |
| Capitec | Hermanus ⭐ | Shop 4, Fashion Square, Main Rd, Hermanus, 7200 | 086 010 2043 | Walk-in | No |
| Capitec | Stellenbosch ⭐ | Shop AW07, Eikestad Mall, Bird St, Stellenbosch Central, 7600 | 086 010 2043 | Walk-in | No |
| Capitec | Swellendam ⭐ | SwellenMark Mall, Shop 18, Voortrek St, Swellendam, 6740 | 086 010 2043 | Walk-in | No |
| Capitec | Tygervalley ⭐ | Shop BL143, Tyger Valley Centre, Carl Cronje Dr, Bellville Park, Cape Town, 7530 | 086 010 2043 | Walk-in | No |
| Capitec | Vredenburg ⭐ | Shop 4, Main St, Vredenburg, 7380 | 086 010 2043 | Walk-in | No |
| FNB | Greenpoint | Shop 1 & 2, ERF 176300, Media Quarter, Somerset Road, Greenpoint | 087 345 6090 | Booking required | Yes |
| Nedbank | St George’s Mall | Shop 3 The Box, St Georges Mall, c/o Riebeeck Street, Cape Town | 0800 555 111 | Booking required | Yes |
| Standard Bank | Canal Walk | Shop 599, Upper Level, Canal Walk Shopping Centre, Century Blvd, Century City | 021 529 8216 | Booking required | Yes |
| Standard Bank | Parow ⭐ | Shop 30B, Parow Centre, Cnr De La Rey Street, Voortrekker Rd, Parow East, Cape Town, 7501 | 086 010 1341 | Walk-in | No |
| Standard Bank | Mitchell’s Plain Promenade | Corner AZ Berman Road And Morgenster Road, Mitchell’s Plain | 0860 123 000 | Booking required | Yes |
KwaZulu-Natal — 5 branches
| Bank | Branch | Address | Contact | Booking | Passports |
|---|---|---|---|---|---|
| Capitec | Pietermaritzburg Central ⭐ | Shop 2, 400 Church St, Pietermaritzburg, 3201 | 086 010 2043 | Walk-in | No |
| Capitec | Howick ⭐ | Harvard St, Howick, 3290 | 086 010 2043 | Walk-in | No |
| FNB | Cornubia | Shop U56, Cornubia Boulevard, Cnr N2 Highway & M41, Durban | 031 308 7900 | Booking required | Yes |
| Nedbank | Durban North | 57 Adelaide Tambo Dr, Durban North, 4051 | 0800 555 111 | Booking required | Yes |
| Standard Bank | Kingsmead | 1 Kingsmead Way, Durban, 4001 | 031 308 7900 | Booking required | Yes |
Eastern Cape — 3 branches
| Bank | Branch | Address | Contact | Booking | Passports |
|---|---|---|---|---|---|
| Absa | Port Elizabeth | 51 Govan Mbeki St, Gqeberha Central, Gqeberha, 6001 | 041 404 8319 | Booking required | Yes |
| Capitec | Jeffreys Bay ⭐ | Fountains Mall, St Francis St, Fountains Estate, Jeffreys Bay, 6330 | 086 010 2043 | Walk-in | No |
| Standard Bank | Newton Park | 1 Pickering St, Newton Park, Port Elizabeth | 041 404 8319 | Booking required | Yes |
Northern Cape — 2 branches
| Bank | Branch | Address | Contact | Booking | Passports |
|---|---|---|---|---|---|
| Capitec | Kathu ⭐ | Shop 8, Hendrik Van Eck Rd, Kathu, 8446 | 086 010 2043 | Walk-in | No |
| Standard Bank | Kathu Mall | Shop 62, Village Walk Shopping Centre, Hendrik Van Eck Street, Postmasburg | 053 723 9610 | Booking required | Yes |
Limpopo — 2 branches
| Bank | Branch | Address | Contact | Booking | Passports |
|---|---|---|---|---|---|
| Capitec | Matoks ⭐ | N1 Botlokwa Plaza, Matoks, 0812 | 086 010 2043 | Walk-in | No |
| FNB | Burgersfort | Shop 55, Twin City Complex, Dirk Winterbach Street, Burgersfort | 072 457 8619 / 013 216 0098 | Booking required | Yes |
Mpumalanga — 1 branch
| Bank | Branch | Address | Contact | Booking | Passports |
|---|---|---|---|---|---|
| Nedbank | Nelspruit | Shop 65, The Crossing Shopping Centre, c/o Samora Machel and Madiba Drive, Nelspruit | 081 336 5941 | Booking required | Yes |
Free State — 0 branches
North West — 0 branches
Residents in Free State and North West currently have no bank branch options. You must visit a full Home Affairs office to apply for a Smart ID or passport.
⭐ = Digital Partnership walk-in branch. No appointment needed. Smart ID cards only.
What’s Coming in 2026
The current 49 branches are just the beginning. Here is what each bank has confirmed:
Capitec — 13 branches live as of 13 March 2026. Targeting 100 branches by mid-2026, expanding to approximately 300 by end of 2026.
Standard Bank — 4 Digital Partnership walk-in branches live, plus 9 existing eHomeAffairs branches. 20 new branches have infrastructure in place for rollout during 2026.
Absa — Targeting April 2026 for first phase of new Digital Partnership branches. Plans 13 new locations beyond its existing 6 eHomeAffairs branches.
FNB — First expanded Digital Partnership branches launching soon. Revised target of 240 locations by March 2027.
TymeBank — Will participate in Phase 2 only, when Smart ID applications become available through mobile banking apps.
African Bank, Discovery Bank, Nedbank — Have not confirmed timelines for Digital Partnership expansion as of March 2026.
The DHA’s national target is 1,000 bank branches offering Smart ID services by 2029.
How to Apply — Which Process Applies to You
Walk-in branches (⭐ marked above): You do not need to do anything in advance. Go to the branch during trading hours, tell the staff you want to apply for a Smart ID, and they will process it at the counter. Bring your green ID book or existing Smart ID. The application takes 5–10 minutes. Payment is taken at the branch.
eHomeAffairs branches (no ⭐): You must apply and pay online first, then book an appointment. Go to services.dha.gov.za, complete your application, pay the R140 fee, and book a slot at your preferred branch. Bring your booking confirmation and ID to your appointment.
Fees
| Service | Fee |
|---|---|
| Smart ID (standard) | R140 |
| Smart ID — first-time applicant turning 16 | Free |
| Smart ID — citizens 60 and older | Free |
| Passport (new or renewal) | R600 |
| Lost/stolen passport with SAPS affidavit | R600 |
No additional fees are charged by the banks. Standard Bank has confirmed no convenience or logistics fees during the current launch phase.
Branch-Specific Guides
For detailed guides on individual branches — including parking, what to expect on arrival, and branch-specific tips:
- Standard Bank Kingsmead — Durban
- Capitec Smart ID & Passport Services
- Standard Bank Smart ID & Passport Services
- Which Bank Should I Use for My Smart ID?
Frequently Asked Questions
Do I need a booking for walk-in branches? No. Digital Partnership branches (marked ⭐) accept walk-ins during normal branch trading hours. No online application or booking is required beforehand.
Which branches offer passports? Only eHomeAffairs model branches (those requiring online booking) currently offer passports. Digital Partnership walk-in branches are Smart ID only for now. Passport services at Digital Partnership branches are planned for a later phase.
Can I use any bank’s branch regardless of where I bank? For all eHomeAffairs branches: yes, open to all South Africans. For Capitec Digital Partnership branches: yes, open to all. For Standard Bank’s new Digital Partnership branches: currently restricted to Standard Bank clients only, with expansion to non-clients planned.
What provinces have no service at all? Free State and North West currently have zero participating bank branches. Residents must visit a Home Affairs office directly.
How do I know when my Smart ID is ready for collection? Home Affairs sends an SMS to the mobile number on your application. You can also SMS your ID number to 32552 to check your status, or call the DHA Contact Centre on 0800 60 11 90.
Can I apply for a first-time Smart ID at a bank branch? Only if you are converting from a green ID book. First-time applicants who have never held any identity document must apply at a full Home Affairs office with a parent or guardian present.
Contact Details
| DHA Contact Centre | 0800 60 11 90 |
| DHA Application Portal | services.dha.gov.za |
| DHA Branch Finder | dha.gov.za/banks |
| Smart ID Status SMS | SMS your ID number to 32552 |
Related Guides
- How to Apply for a Smart ID
- How to Apply for a Passport
- Smart ID Status Check
- Standard Bank Home Affairs Branches
- Capitec Home Affairs Branches
Last updated March 2026. Branch list sourced from DHA and bank communications. Branch availability is subject to change — always confirm with your chosen branch before visiting.
Not affiliated with the Department of Home Affairs or any bank.