Standard Bank Home Affairs Services 2026: Smart ID and Passport Branches
Standard Bank has been offering Home Affairs services at its branches since 2016 as part of the original eHomeAffairs pilot. In March 2026, it launched four additional branches under the Department of Home Affairs’ new Digital Partnership model — bringing its total to 13 participating branches across South Africa.
The two models operate differently. Knowing which type of branch you are going to determines whether you need to book in advance, what services are available, and whether you need to be a Standard Bank client.
Two Models at Standard Bank
Digital Partnership Branches — Walk-in, No Booking (4 branches)
Launched 9–12 March 2026. Bank staff process Smart ID applications using Standard Bank’s own systems connected to Home Affairs via API. No Home Affairs official required on-site.
- No appointment needed — walk in during branch trading hours
- Smart ID cards only (no passports yet)
- Currently open to Standard Bank clients only
- Application takes approximately 15–20 minutes
- Payment taken at the branch — R140
Branches: Rosebank, Maponya Mall, Westgate, Parow
eHomeAffairs Branches — Online Booking Required (9 branches)
Original pilot model, operating since 2016 at various launch dates. Home Affairs officials stationed inside the branch process applications on DHA-owned equipment.
- Online booking required via services.dha.gov.za
- Offers both Smart ID cards and passports
- Open to all South Africans regardless of which bank they use
- Application typically takes 15–20 minutes at your appointment
Branches: Centurion, Killarney Mall, Jubilee Mall, Simmonds Street, Kingsmead, Canal Walk, Mitchell’s Plain, Newton Park, Kathu Mall
All 13 Standard Bank Branches
Digital Partnership — Walk-In Branches (Standard Bank clients only)
| Branch | Address | Contact | Go-live |
|---|---|---|---|
| Rosebank | 50 Bath Ave, Rosebank, Johannesburg, 2196 | 086 010 1341 | 9 March 2026 |
| Maponya Mall | Shop 86, Maponya Mall, Chris Hani Rd, Klipspruit, Soweto, 1809 | 086 010 1341 | 9 March 2026 |
| Westgate | Shop 160, Entrance 3, Westgate Shopping Centre, 22 Douglas St, Horizon View, Roodepoort, 1724 | 086 010 1341 | 12 March 2026 |
| Parow | Shop 30B, Parow Centre, Cnr De La Rey Street, Voortrekker Rd, Parow East, Cape Town, 7501 | 086 010 1341 | 12 March 2026 |
eHomeAffairs Branches — Booking Required (Open to all)
| Branch | Province | Address | Contact | Passports |
|---|---|---|---|---|
| Centurion Lifestyle Centre | Gauteng | Cnr Lenchen and Old Johannesburg Rd, Centurion Lifestyle Centre | 012 671 4042 | Yes |
| Killarney Mall | Gauteng | Killarney Mall, Riviera Rd, Killarney, Johannesburg | 011 486 0002 | Yes |
| Jubilee Mall | Gauteng | Banking Hall 4, Ground Level, Victoria Wharfside Shopping Centre | 011 351 7814 | Yes |
| Simmonds Street | Gauteng | 5 Simmonds St, Selby, Johannesburg | 011 631 1624 | Yes |
| Kingsmead | KwaZulu-Natal | 1 Kingsmead Way, Durban, 4001 | 031 308 7900 | Yes |
| Canal Walk | Western Cape | Shop 599, Upper Level, Canal Walk Shopping Centre, Century Blvd, Century City | 021 529 8216 | Yes |
| Mitchell’s Plain Promenade | Western Cape | Corner AZ Berman Road And Morgenster Road, Mitchell’s Plain | 0860 123 000 | Yes |
| Newton Park | Eastern Cape | 1 Pickering St, Newton Park, Port Elizabeth | 041 404 8319 | Yes |
| Kathu Mall | Northern Cape | Shop 62, Village Walk Shopping Centre, Hendrik Van Eck Street, Postmasburg | 053 723 9610 | Yes |
How to Apply — Digital Partnership Branches (Walk-In)
Who can use this: Standard Bank clients only (for now).
- Go to your nearest Digital Partnership branch during trading hours — no booking needed
- Tell branch staff you want to apply for a Smart ID
- Staff will capture your biometrics (fingerprints and photo) using the bank’s system
- Pay the R140 fee at the branch
- Receive confirmation of your application
- Wait for an SMS from Home Affairs — typically 10–14 working days
- Return to the same branch to collect your Smart ID
Bring: Your green ID book (if converting) or your current Smart ID. Nothing else required.
How to Apply — eHomeAffairs Branches (Booking Required)
Who can use this: All South Africans.
- Go to services.dha.gov.za and create an account or log in
- Complete the online application form for your Smart ID or passport
- Pay online — R140 for Smart ID, R600 for passport — via the portal or Standard Bank internet banking (Pay and Transfer > Pay My Bills > Dept of Home Affairs)
- Book an appointment at your preferred Standard Bank eHomeAffairs branch
- Attend your appointment with your booking confirmation and ID
- Home Affairs staff at the branch will capture your biometrics
- Wait for the SMS — 10–14 working days for Smart ID, longer for passports
- Collect at the same branch
Bring: Your booking confirmation (printed or on your phone), your payment reference number, and your green ID book or current Smart ID.
Fees
| Service | Fee |
|---|---|
| Smart ID (standard) | R140 |
| Smart ID — first-time applicant turning 16 | Free |
| Smart ID — citizens 60 and older | Free |
| Passport (new or renewal) | R600 |
| Lost/stolen passport with SAPS affidavit | R600 |
| Lost passport — negligent loss | R1,200 |
Standard Bank charges no additional convenience or logistics fees during the current rollout phase.
What You Cannot Do at Standard Bank Branches
- Process birth certificates, name changes, or marriage certificates
- Apply for a Temporary Identity Certificate (TIC)
- Handle immigration or visa matters
- Apply for a first-time Smart ID without any prior identity document — visit a full Home Affairs office
Expansion in 2026
Standard Bank has confirmed infrastructure is in place for 20 additional Digital Partnership branches with rollout planned through 2026. These branches have been selected for geographic diversity, including areas currently underserved by Home Affairs offices.
The bank has not yet published a confirmed list of upcoming branches. Check dha.gov.za/banks for updates.
The longer-term targets: 300 Digital Partnership branches by 2027, as part of the national goal of 1,000 bank branches by 2029.
Frequently Asked Questions
Can I use a Standard Bank Digital Partnership branch if I bank with Nedbank? Not currently. The 4 Digital Partnership walk-in branches are restricted to Standard Bank clients during the launch phase. The 9 eHomeAffairs branches are open to all South Africans.
I need a passport, not just a Smart ID. Which branch should I use? Any of the 9 eHomeAffairs branches. The Digital Partnership walk-in branches currently offer Smart ID only. Passport services at Digital Partnership branches are coming in a later phase.
I have an appointment booked at a Standard Bank eHomeAffairs branch but I am not a Standard Bank client. Is my appointment still valid? Yes. eHomeAffairs appointments are not restricted by bank. Your booking is with Home Affairs, not Standard Bank.
Can I book an eHomeAffairs appointment at the Kingsmead branch? Yes. See the dedicated Standard Bank Kingsmead guide for full details on that branch including hours, parking, and what to expect.
How do I check if my Smart ID is ready? Home Affairs will SMS you. You can also SMS your 13-digit ID number to 32552 to check status, or call 0800 60 11 90.
Contact Details
| Standard Bank Home Affairs line | 086 010 1341 |
| DHA Contact Centre | 0800 60 11 90 |
| DHA Application Portal | services.dha.gov.za |
| DHA Branch Finder | dha.gov.za/banks |
| Smart ID Status SMS | SMS your ID number to 32552 |
Related Guides
- Standard Bank Kingsmead — Full Branch Guide
- All 49 Bank Branches for Smart ID in South Africa
- Capitec Smart ID Services
- How to Apply for a Smart ID
- How to Apply for a Passport
- Which Bank Should I Use for My Smart ID?
Last updated March 2026. Branch details sourced from Standard Bank and DHA. Branch availability subject to change during rollout — always confirm before visiting.
Not affiliated with Standard Bank or the Department of Home Affairs.