Standard Bank Rosebank offers walk-in Smart ID applications for Standard Bank clients, in partnership with the Department of Home Affairs (DHA). No booking is needed. This page covers who can use it, what to bring, the fee, collection, and where to go if you do not bank with Standard Bank.
In summary
- Service: Smart ID replacements and green ID book conversions, walk-in, no booking.
- Who: Standard Bank clients only, for now.
- Fee: R140 (free for citizens aged 60 and over). No Standard Bank fee.
- Not here: passports and first-time Smart IDs.
- Not a client? Book at a Standard Bank eHomeAffairs branch such as Killarney Mall, which is open to everyone.
Green ID book holders: The book will stop being valid as ID on 31 March 2028, so converting to a Smart ID now avoids the queues. See our green ID book deadline guide.
Branch details
| Detail | Information |
|---|---|
| Address | 50 Bath Ave, Rosebank, Johannesburg, 2196 |
| Contact | 086 010 1341 (Standard Bank Home Affairs line) |
| Service | Smart ID, walk-in, no appointment |
| Passports | Not available |
| Open to | Standard Bank clients (current phase) |
| Went live | 9 March 2026 |
Directions: Google Maps: Standard Bank Rosebank
How it works
Rosebank was one of the first Standard Bank branches on the walk-in model, launched on 9 March 2026. Standard Bank staff capture your fingerprints and photo on the bank’s own system, which is connected to Home Affairs. You do not need an eHomeAffairs booking.
- Walk in during trading hours and tell staff you want a Smart ID
- Staff capture your fingerprints and photo
- Pay R140 at the branch (or nothing if you are 60 or older)
- Receive confirmation of your application
- Wait for your notification, usually 10 to 14 working days
- Collect in person at Rosebank
What to bring
- Your green ID book (if converting) or current Smart ID (if replacing)
- Your Standard Bank card or proof that you bank with Standard Bank
You do not need photos.
Fees
| Applicant | Fee |
|---|---|
| Smart ID replacement or green ID book conversion | R140 |
| Citizens aged 60 and over | Free |
Standard Bank adds no fee. First-time Smart IDs are not available here; apply at a DHA office.
After you apply
Home Affairs usually processes your Smart ID in 10 to 14 working days. You may be notified through two separate channels: Home Affairs sends its own automated SMS, and Standard Bank may send its own notification. They are not linked, so you may receive one, both or neither. The 32552 SMS status line has been discontinued. If you hear nothing after 14 working days, call 0800 60 11 90. See the Smart ID status check.
Collect in person at Standard Bank Rosebank. There is no separate collection booking; see how ID collection works.
Not a Standard Bank client? Nearby options
- Standard Bank Killarney Mall (eHomeAffairs branch, open to everyone, booking required, passports too). See Standard Bank Smart ID and passport.
- Standard Bank Simmonds Street, Johannesburg (eHomeAffairs, open to everyone, booking required).
- Capitec Mall of Rosebank (walk-in, but you need a Capitec account and pay R150 in total). See Capitec Smart ID.
- A Home Affairs office, which needs no bank account.
Home Affairs reported 515 bank branches offering Smart ID services on 1 October 2026. See DHA bank branches for Smart ID and passports.
What you cannot do at Standard Bank Rosebank
- Apply if you do not bank with Standard Bank (for now)
- Apply for a passport
- Apply for a first-time Smart ID
- Send someone else to collect your Smart ID
- Check your status by SMS; the 32552 line is discontinued
Frequently asked questions
Do I need to be a Standard Bank client to use the Rosebank branch?
Yes, for now. The Rosebank walk-in Smart ID service is limited to Standard Bank clients. If you bank elsewhere, book at a Standard Bank eHomeAffairs branch such as Killarney Mall, which is open to everyone.
Do I need a booking at Standard Bank Rosebank?
No. It is a walk-in service during branch trading hours.
Can I apply for a passport at Standard Bank Rosebank?
No. Rosebank handles Smart IDs only. For a passport, book at a Standard Bank eHomeAffairs branch or another bank that offers passports.
How much is a Smart ID at Standard Bank Rosebank?
R140, the Home Affairs fee. Citizens aged 60 and over pay nothing. Standard Bank adds no fee.
Can my 16-year-old get their first Smart ID at Rosebank?
No. First-time applicants who have never held an identity document apply at a full Home Affairs office.
What do I bring?
Your green ID book (if converting) or current Smart ID, and your Standard Bank card or proof that you bank with Standard Bank.
How will I know my Smart ID is ready?
Home Affairs sends an automated SMS, and Standard Bank may send its own notification. The 32552 SMS status line has been discontinued, so call 0800 60 11 90 if you hear nothing after 14 working days.
Can someone else collect my Smart ID at Rosebank?
No. You collect it in person at Standard Bank Rosebank.