FNB Smart ID and Passport Application — Branch Guide and App Booking
Can I Get a Smart ID or Passport at FNB?
Yes. FNB has offered Smart ID and passport services in partnership with the Department of Home Affairs since 2015 — making it the longest-running bank partner in the programme.
Since the partnership began, FNB has issued over 570,000 Smart IDs and passports — 312,000 Smart IDs and 258,000 passports — across its participating branches. That is more than any other bank in South Africa.
In August 2025, FNB significantly expanded the programme: committing to 15 active branches immediately, expanding to 240 branches within a year, and launching Smart ID and passport services directly through the FNB Banking App — including the option to have your document delivered to your home address.
Both FNB customers and non-customers can use the service.
Two Ways To Apply at FNB
FNB offers two routes — the FNB Banking App (FNB customers only) and the eHomeAffairs website (anyone with a South African ID number).
Route 1 — FNB Banking App (FNB customers only)
The FNB app now allows customers to apply for Smart ID and passport reissuance (renewals and replacements) directly from the app without visiting the eHomeAffairs website first.
Through the app you can:
- Start and complete your application
- Pay the DHA fee through your FNB account
- Choose delivery to your home address or collection at an FNB branch
- Track your application status throughout the process
Home delivery via the FNB app is part of the DHA’s “Home Affairs @ Home” initiative. Confirm availability of this option at the time of application as the rollout is ongoing.
First-time Smart ID applicants must still visit a branch for biometric capture regardless of app usage, as fingerprints and a photo must be captured in person.
Route 2 — eHomeAffairs Website (anyone)
This route is available to all South Africans regardless of which bank they use.
- Go to ehome.dha.gov.za
- Register and create a profile with your personal details
- Complete your application form online and upload document copies
- Pay the fee through FNB Online Banking or the FNB App — payment cannot be made at the branch in cash or by card
- Select an FNB branch and book an appointment time slot
- Attend your appointment for biometric capture
- Wait for SMS notification and collect from the same branch
Not sure what documents to take to Home Affairs? Click Here To Use our free checklist and walk in fully prepared.
FNB Branch List
The following FNB branches were confirmed as active for Smart ID and passport services. The network is expanding rapidly — always verify current branches on ehome.dha.gov.za before booking, as new branches go live regularly.
Original 7 branches (active since the pilot):
| Branch | Province |
|---|---|
| FNB Lynnwood | Gauteng |
| FNB Centurion Lifestyle Centre | Gauteng |
| FNB 4 Merchant Place (Sandton) | Gauteng |
| FNB The Glen Shopping Centre | Gauteng |
| FNB Greenpoint | Western Cape |
| FNB Cornubia | KwaZulu-Natal |
| FNB Burgersfort | Limpopo |
Additional branches were added from August 2025 as part of the 15-branch immediate rollout, with more launching through 2026 as FNB expands toward 240 branches. The eHomeAffairs platform shows the full current list when you book an appointment.
FNB’s stated goal is to have representation across all nine provinces, with a focus on communities that currently have limited access to Home Affairs services.
What To Bring to Your FNB Branch Appointment
- Your South African Smart ID card or green ID book — original (bring it for collection too)
- Your existing passport if applying for a renewal
- Your payment confirmation from the eHomeAffairs platform or FNB app
- For a lost or stolen passport: a SAPS affidavit confirming the loss
At the branch your photograph and fingerprints are captured digitally. No physical passport photos are required.
For child passport applications at FNB: both parents and the child must be present. The child’s unabridged birth certificate is required. Confirm with your specific FNB branch that child passport services are available before booking.
Fees
| Document | DHA Fee |
|---|---|
| Smart ID card | R140 |
| Passport (new or renewal) | R600 |
| Lost/stolen passport — with SAPS affidavit of non-negligence | R600 |
Payment is made online through the FNB app or FNB Online Banking before your branch appointment. No payment is accepted at the branch counter.
Always confirm current fees at ehome.dha.gov.za before applying — DHA fees are set by the Department of Home Affairs and are subject to change.
Processing Times and Collection
Processing takes 10 to 14 working days from your biometric appointment at the FNB branch.
You will receive an SMS notification when your Smart ID or passport is ready. If you applied for branch collection, collect from the same FNB branch where you submitted your biometrics. If you selected home delivery via the FNB app, delivery is coordinated through FNB.
Third-party collection is not permitted under DHA Circular No. 1 of 2022. You must collect in person.
Track your status at any time: SMS P + your 13-digit SA ID number to 32552, or check on the FNB app if you applied through it.
What FNB Customers Get vs Non-Customers
| Feature | FNB Customer | Non-FNB Customer |
|---|---|---|
| Apply via FNB Banking App | ✓ | ✗ |
| Apply via ehome.dha.gov.za | ✓ | ✓ |
| Pay via FNB app/online banking | ✓ | ✗ (must use eHomeAffairs with another bank account) |
| Home delivery option | ✓ (app) | ✗ |
| Status tracking in app | ✓ | ✗ |
| Branch biometric appointment | ✓ | ✓ |
| Branch collection | ✓ | ✓ |
Non-FNB customers can still use the branch service by booking through ehome.dha.gov.za, but will need internet or mobile banking at Absa, Nedbank, Standard Bank, Investec, or Discovery Bank to complete the online payment step. If you bank only with Capitec, TymeBank, African Bank, or another bank not yet integrated with eHomeAffairs payments, you may need to open a secondary account at a supported bank to pay online.
What You Cannot Do at an FNB Branch
- Emergency passports — DHA live capture office only
- NPR corrections — DHA office only
- Birth, marriage, or death certificate applications — DHA office only
- Citizenship or permanent residence applications — DHA office only
- Cash or card payment for Smart ID/passport fees — online payment only
FNB Home Affairs Contact and Booking
| Channel | Detail |
|---|---|
| eHomeAffairs booking | ehome.dha.gov.za |
| FNB Banking App | Available on iOS and Android |
| FNB branch locator | fnb.co.za/ways-to-bank/branch.html |
| DHA queries | hacc@dha.gov.za |
| DHA toll-free hotline | 0800 60 11 90 |
| Status check SMS | P + 13-digit ID number to 32552 |
This website is not affiliated with FNB or the Department of Home Affairs.
Frequently Asked Questions
Do I need to be an FNB customer to apply for a Smart ID or passport at FNB? No. The branch service is open to all South African citizens. However, the FNB Banking App route — including home delivery and in-app status tracking — is available to FNB customers only. Non-customers apply through ehome.dha.gov.za.
Can I apply for a first-time Smart ID at FNB? Yes. FNB handles both first-time applications and reissuances (renewals and replacements) for Smart IDs and passports. First-time applicants must visit a branch for biometric capture.
Can I pay for my Smart ID or passport at the FNB branch counter? No. All DHA fee payments must be made online through the FNB app or FNB Online Banking before your appointment. Payment at the branch in cash or by card is not accepted.
How do I book an appointment at FNB for a Smart ID or passport? FNB customers can book through the FNB Banking App. Anyone can book through ehome.dha.gov.za — register, complete your application, pay online, then select an FNB branch and time slot.
Can FNB deliver my Smart ID or passport to my home? Home delivery is being rolled out through the FNB app as part of the DHA’s “Home Affairs @ Home” programme. Confirm availability at the time of application — the rollout is ongoing as of March 2026.
How many FNB branches offer the service? FNB had 7 original branches and expanded to 15 from August 2025, with a commitment to reach 240 branches within a year. The full current list is always on ehome.dha.gov.za when you book.
What if my nearest FNB branch does not offer the service? Use ehome.dha.gov.za to see all participating branches — FNB and other banks. You can book at any participating branch regardless of which bank it belongs to. Alternatively visit a DHA live capture office.
Do I need to bring photos to my FNB branch appointment? No. Your photograph is captured digitally at the branch. Physical passport photos are not required at any FNB branch.
How long has FNB been doing this? FNB has partnered with the DHA since 2015 — it is the longest-running and highest-volume bank partner in the programme, having issued over 570,000 Smart IDs and passports.