FNB offers Smart ID and passport services with the Department of Home Affairs (DHA) at selected branches, and FNB customers can also apply through the FNB Banking App. This page covers both routes, which branches take part, what to bring, the fees, and what non-customers can use.
In summary
- Two routes: the FNB Banking App (FNB customers only) or eHomeAffairs (any citizen by birth), both followed by a branch appointment for your photo and fingerprints.
- Non-customers: can book through eHomeAffairs and pay through another supported bank.
- Fees: Smart ID R140; passport R600, or R1,200 if your current one is still valid for six months or more. FNB adds no fee.
- Branches: 20 on 7 September 2026, with a target of 240 by December 2026.
- Status: DHA’s automated SMS plus the FNB app. The 32552 SMS line is discontinued.
Can I get a Smart ID or passport at FNB?
Yes. FNB has offered Smart ID and passport services with Home Affairs since 2015, making it the longest-running bank partner. FNB reports having issued more than 570,000 Smart IDs and passports: 312,000 Smart IDs and 258,000 passports.
In August 2025 FNB announced an expansion: more branches, a target of 240, and applications through the FNB Banking App, including the option of home delivery.
Two ways to apply at FNB
Route 1: the FNB Banking App (FNB customers only)
The app lets FNB customers apply for Smart ID and passport reissues (renewals and replacements) without starting on eHomeAffairs. Through the app you can:
- Start and complete your application
- Pay the DHA fee from your FNB account
- Choose home delivery or collection at an FNB branch
- Track your application
Home delivery is part of Home Affairs’ “Home Affairs @ Home” plans and is still being rolled out, so check the app for availability. First-time applicants still visit a branch for their photo and fingerprints.
Route 2: eHomeAffairs (any citizen by birth)
- Go to ehome.dha.gov.za/ehomeaffairsv3
- Register and create a profile
- Complete the application online (Form DHA-73 for passports) and upload any documents requested
- Pay online through FNB online banking, the FNB app or another supported bank; cash and card payments at the branch are not accepted. If your app asks you to approve the payment, see how to authorise a Home Affairs payment.
- Choose an FNB branch and book a time
- Attend your appointment for your photo and fingerprints
- Collect at the same branch when notified
Not sure what to take? Use our free Home Affairs checklist.
FNB branches
Home Affairs reported 20 FNB branches offering the service on 7 September 2026, and FNB aims for 240 by December 2026. eHomeAffairs shows the current list when you book.
Original branches (since the pilot):
| Branch | Province |
|---|---|
| FNB Lynnwood | Gauteng |
| FNB Centurion Lifestyle Centre | Gauteng |
| FNB 4 Merchant Place (Sandton) | Gauteng |
| FNB The Glen Shopping Centre | Gauteng |
| FNB Greenpoint | Western Cape |
| FNB Cornubia | KwaZulu-Natal |
| FNB Burgersfort | Limpopo |
FNB has said it wants branches in all nine provinces, with a focus on communities with limited access to Home Affairs.
What to bring
- Your Smart ID card or green ID book (original); bring it again when you collect
- Your current passport, if renewing
- Your payment confirmation from eHomeAffairs or the FNB app
- For a lost or stolen passport: a SAPS affidavit and Form DHA-335. Form DHA-335 is issued at DHA offices, so check with the branch first.
Green ID book holders: The book will stop being valid as ID on 31 March 2028, so converting to a Smart ID now avoids the queues. See our green ID book deadline guide.
You do not need photos. For a child’s passport, the child and both parents should attend, with the child’s unabridged birth certificate; confirm first that the branch offers child passports.
Fees
| Document | Home Affairs fee |
|---|---|
| Smart ID card | R140 (free for first-time applicants (usually at 16) and citizens aged 60 and over) |
| Passport, current one expired or under 6 months left | R600 |
| Passport, current one still valid 6 months or more | R1,200 |
| Lost, stolen or damaged passport | Double the normal fee, or the normal fee if the loss was not your negligence |
Fees are paid online before your appointment; FNB adds no fee. See passport renewal and lost or stolen passport.
Processing and collection
Processing usually takes 10 to 14 working days from your branch appointment. You may be notified through two separate channels: Home Affairs sends its own automated SMS, and if you applied through the FNB app, FNB may show or send its own update. They are not linked, so you may receive one, both or neither. The 32552 SMS status line has been discontinued. If you hear nothing after 14 working days, call 0800 60 11 90.
If you chose branch collection, collect in person at the FNB branch where you applied. If you chose home delivery in the FNB app, FNB coordinates it.
FNB customers vs non-customers
| Feature | FNB customer | Non-FNB customer |
|---|---|---|
| Apply through the FNB Banking App | Yes | No |
| Apply through eHomeAffairs | Yes | Yes |
| Pay through FNB app or online banking | Yes | No (use another supported bank) |
| Home delivery option | Yes (app) | No |
| Status tracking in the app | Yes | No |
| Branch appointment for biometrics | Yes | Yes |
| Branch collection | Yes | Yes |
Non-customers book through eHomeAffairs and pay through another bank that supports eHomeAffairs payments. If your bank does not appear as a payment option on eHomeAffairs, you may need an account at a supported bank, or you can apply at a DHA office instead.
What you cannot do at an FNB branch
- Apply for an emergency passport. Use a DHA office.
- Correct population register details.
- Apply for birth, marriage or death certificates, citizenship or permanent residence.
- Pay Home Affairs fees in cash or by card at the branch.
- Check your status by SMS. The 32552 line is discontinued.
Contact and booking
| Channel | Status | Detail |
|---|---|---|
| eHomeAffairs booking | Active | ehome.dha.gov.za/ehomeaffairsv3 |
| FNB Banking App | Active | iOS and Android |
| FNB branch locator | Active | fnb.co.za |
| DHA email | Active | hacc@dha.gov.za |
| DHA Contact Centre | Active | 0800 60 11 90 |
| Status check SMS (32552) | Discontinued | Shut down after phishing abuse |
Frequently asked questions
Do I need to be an FNB customer to apply for a Smart ID or passport at FNB?
Not for the eHomeAffairs route. Bookings made on eHomeAffairs are with Home Affairs, so any South African citizen by birth can book at an FNB branch. The FNB Banking App route, with home delivery and in-app tracking, is for FNB customers only. If FNB opens newer walk-in branches, check their customer rules before you go.
Can I apply for a first-time Smart ID at FNB?
Yes, through eHomeAffairs if you are a citizen by birth, with an appointment at an FNB branch for your photo and fingerprints.
Can I pay at the FNB branch counter?
No. The Home Affairs fee is paid online before your appointment, through the FNB app, FNB online banking or another supported bank.
How do I book an appointment at FNB?
FNB customers can use the FNB Banking App. Anyone can book on eHomeAffairs: register, complete the application, pay online, then choose an FNB branch and time.
Can FNB deliver my Smart ID or passport to my home?
Home delivery is being rolled out through the FNB app as part of Home Affairs’ plans. Check the app for availability when you apply.
How many FNB branches offer the service?
Home Affairs reported 20 FNB branches on 7 September 2026, and FNB aims for 240 by December 2026. eHomeAffairs shows the current list when you book.
How much does a passport cost at FNB?
The Home Affairs fee: R600 if your current passport has expired or has under six months left, or R1,200 if it is still valid for six months or more. FNB adds no fee.
How do I check my status?
Wait for Home Affairs’ automated SMS, and check the FNB app if you applied through it; the two are separate. The 32552 SMS line has been discontinued, so call 0800 60 11 90 if you hear nothing after 14 working days.
Do I need photos for my FNB appointment?
No. Your photo is captured digitally at the branch.
How long has FNB offered this service?
Since 2015. FNB is the longest-running bank partner and reports having issued more than 570,000 Smart IDs and passports.